Frequently Asked Questions

Last updated: July 26, 2026

1. Does MoreBrick ship worldwide?

Yes. MoreBrick ships worldwide using standard door-to-door international shipping.

2. How much does shipping cost?

Shipping is a flat USD $9.90 per order, whether you purchase one item or multiple items in the same order.

3. How long does order processing take?

Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed. Business days do not include weekends or public holidays.

4. How long does delivery take?

Estimated delivery is 7–15 calendar days after dispatch. Delivery estimates begin from the dispatch date, not the order date, and may be affected by customs inspections, flight arrangements, weather, public holidays, peak seasons, or local delivery conditions.

5. Will I have to pay customs duties or import taxes?

No. Under our Delivered Duty Paid (DDP) shipping arrangement, applicable customs duties, import taxes, and standard clearance fees are paid by MoreBrick. Customers will not be charged these fees upon delivery.

6. How can I track my order?

Tracking information will be emailed to you after your order is dispatched. Registered customers can also sign in to My Account and use the Track option, or visit our Order Tracking page.

7. Can I change my shipping address?

If you notice an address error, contact us immediately by email and provide your order number and complete corrected address. An address change is only confirmed after you receive an address-change confirmation email from MoreBrick Support. Once an order has been dispatched, interception, redirection, or address correction cannot be guaranteed.

8. What should I do if my order is delayed?

If your order has not arrived more than 20 calendar days after dispatch, contact MoreBrick so we can investigate. Passing the estimated delivery period does not automatically mean the package is lost. If the shipping investigation confirms loss, MoreBrick will arrange a replacement or refund.

9. What should I do if my package is damaged or items are missing?

Contact MoreBrick within 7 days of delivery. Include your order number plus clear photographs or video of the shipping label, outer packaging, damage, and all items or parts received. Please retain the product, parts, packaging, and shipping label until the investigation is complete.

10. How can I contact MoreBrick?

Use our Contact Us page. Support requests may be submitted 24/7, and our team will respond as soon as possible. Please include your order number and any relevant photographs or tracking information.

For complete details, please read our Shipping Policy.