Shipping Policy
Last updated: July 26, 2026
1. Shipping Destinations
MoreBrick ships worldwide. We use standard door-to-door international shipping for all orders.
2. Shipping Fee
Shipping is a flat USD $9.90 per order, regardless of whether you purchase one item or multiple items in the same order.
3. Order Processing
Orders are normally processed and dispatched within 1–2 business days after payment has been confirmed.
Processing time is separate from delivery time. Business days do not include weekends or public holidays.
4. Estimated Delivery Time
Estimated delivery is 7–15 calendar days after dispatch. All delivery estimates begin from the dispatch date, not the order date.
Delivery times are estimates rather than guarantees. Customs inspections, flight arrangements, severe weather, public holidays, peak seasons, local delivery conditions, or other circumstances outside our reasonable control may cause delays.
5. Customs Duties and Import Taxes
Under our Delivered Duty Paid (DDP) shipping arrangement, applicable customs duties, import taxes, and standard clearance fees are paid by MoreBrick. Customers will not be charged these fees upon delivery.
6. Order Tracking
Tracking information will be sent to the customer by email after the order has been dispatched.
Registered customers can also sign in to My Account and use the Track option to view the latest available shipping information.
7. Shipping Address Changes
Please carefully check the recipient’s full name, street address, apartment or unit number, city, state or province, postal code, country, and telephone number before placing your order.
If you notice an error after placing your order, contact us immediately by email. Please provide your order number and the complete corrected address.
We will make every reasonable effort to update the address before dispatch. An address change is only confirmed after you receive an address-change confirmation email from MoreBrick Support.
Once an order has been dispatched, the delivery address normally cannot be changed. We may assist in contacting the shipping provider, but interception, redirection, or address correction cannot be guaranteed.
8. Incorrect Addresses and Delivery Responsibility
If an order is delivered to or signed for at the address entered by the customer during checkout, it will be treated as delivered according to the order information, even if the customer entered the wrong address.
MoreBrick may assist with checking the tracking information or contacting the shipping provider, but recovery cannot be guaranteed. A free replacement or refund will not normally be provided when delivery was completed to the address supplied by the customer.
If a package is returned because the address was incorrect, incomplete, or undeliverable, we will contact the customer and confirm the actual reshipping cost before sending it again.
If the customer supplied the correct address but the shipping provider delivered the package to a different address, MoreBrick will open an investigation. Depending on the investigation result, we will arrange an appropriate solution, such as redelivery, replacement, or refund.
If MoreBrick or our fulfillment partner used an address different from the confirmed order address, MoreBrick will correct the issue at no additional shipping cost to the customer.
Delivery at the correct address may include acceptance by a household member, receptionist, front desk, property manager, mailroom, or another person authorized to receive deliveries at that location.
9. Delivered but Not Received
If tracking shows that an order has been delivered but you have not received it, contact MoreBrick within 7 days of the delivery scan.
Please first check with household members, neighbors, the front desk, property management, or the mailroom where applicable. MoreBrick will then assist with checking the tracking information and opening an investigation when necessary.
10. Delayed or Lost Shipments
If an order has not arrived more than 20 calendar days after dispatch, contact MoreBrick so we can investigate the shipment.
Passing the estimated delivery period does not automatically mean that a package has been lost and does not automatically qualify the order for a refund. No automatic refund will be issued while the shipping investigation remains in progress.
If the shipping investigation confirms that the package has been lost, MoreBrick will arrange a replacement or refund.
11. Damaged Packages or Missing Items
Visible delivery issues, including shipping damage, an incorrect product, or a missing numbered bag, should be reported within 7 calendar days after delivery.
Individual missing, incorrect, or defective parts discovered during normal assembly should be reported within 60 calendar days after delivery. For the required information and complete replacement rules, see our customer support guidance.
Please provide:
- Your order number
- A clear photograph of the shipping label
- Photographs or video of the outer packaging
- Clear photographs or video showing the damage
- A photograph showing all items and parts received
Please retain the product, parts, packaging, and shipping label until the investigation is complete.
If we confirm shipping damage, contents lost during transportation, or an item omitted by MoreBrick, we will provide an appropriate solution, such as replacement parts, product replacement, or refund. The customer will not be charged shipping for an approved replacement.
Minor dents or cosmetic damage limited to the outer shipping packaging are not considered product damage when the product and its contents remain complete and usable.
Visible delivery claims submitted after seven days or without the necessary evidence may not qualify for a free replacement or refund. Individual-part requests submitted after 60 days may still be reviewed individually but are not guaranteed to qualify for free replacement. Damage caused during unpacking, assembly, use, or improper storage is not considered shipping damage.
12. Contact Us
For shipping questions or assistance, use our Contact Us page.
Support requests may be submitted 24/7, and our team will respond as soon as possible. Please include your order number and any relevant photographs or tracking information so we can assist you efficiently.