Returns & Refunds Policy

Last updated: July 27, 2026

1. Return Request Period

You may request a return within 14 calendar days after your order is marked as delivered.

Submitting a request does not mean the return has been approved. You must contact MoreBrick and receive return authorization before sending anything back.

2. Return Conditions

The outer shipping package may be opened for inspection. To qualify for an ordinary return:

  • Product bags must remain unopened.
  • The bricks must not have been assembled or used.
  • The original packaging, instructions, parts, accessories and complimentary items must be complete.
  • Items must be returned in the same condition in which they were received.

Items with opened product bags, assembled bricks, mixed or missing parts, signs of use, or incomplete packaging are not eligible for an ordinary return due to a change of mind, dislike or incorrect purchase.

3. How to Request a Return

Use our Contact Us page and provide:

  • Your order number.
  • The email address used at checkout.
  • The reason for the return.
  • Clear photographs showing the current condition of the product and packaging.

If the return is approved, we will provide the designated return address and instructions. The address shown on the parcel or shipping label may not be the correct return address.

Only a confirmation from MoreBrick means the return has been approved. Do not send items back without authorization.

4. Sending an Approved Return

The approved return must be shipped within 7 calendar days after you receive the return address and instructions.

After shipping, provide MoreBrick with a valid tracking number. If the item is not shipped within 7 calendar days, the return authorization may expire and must be confirmed again.

Unauthorized returns, returns sent to the wrong address, or packages without valid tracking may not be accepted or refunded.

5. Return Shipping Costs

For returns caused by an incorrect purchase, dislike or change of mind:

  • The customer is responsible for tracked return shipping.
  • The original USD $9.90 shipping charge is not refundable, except where required by applicable law.
  • The customer must package the item securely and keep the shipping receipt and tracking information.
  • The return remains the customer’s responsibility until it is delivered to the designated return address.

MoreBrick cannot issue a refund for a return package that we have not received. If the return is lost or damaged in transit, the customer should contact the selected carrier to request an investigation or compensation.

6. Inspection and Refunds

After the authorized return is received, MoreBrick will inspect the item and notify you of the result by email.

If approved:

  • The refund will be returned to the original payment method.
  • The refund will normally be processed within 3–5 business days.
  • Your bank or payment provider may require an additional 5–10 business days to display the refund.
  • The refund is based on the amount actually paid for the returned product after discounts.

The original USD $9.90 shipping charge is not refunded for a customer-initiated ordinary return, except where required by applicable law.

MoreBrick is not responsible for processing delays caused by banks or payment providers.

7. Order Cancellations

To request a cancellation, contact MoreBrick by email as soon as possible.

If the order has not shipped and we successfully stop its processing, the order may be cancelled for a full refund, including the USD $9.90 shipping charge.

Once an order has shipped, it can no longer be cancelled. After delivery, the customer may request a return according to this policy.

Submitting a cancellation request does not guarantee cancellation. The cancellation is successful only after confirmation from MoreBrick.

8. Exchanges

MoreBrick does not provide direct exchanges for an incorrect purchase, dislike or change of mind.

The customer may return the eligible item under this policy and place a new order for the preferred product.

9. Sale Items and Discount Codes

Sale items and products purchased with a discount code are not automatically excluded from returns.

If the item meets the return conditions, the customer may request a return. Any approved refund will be based on the amount actually paid.

Discount codes have no cash value. A used discount code may not be automatically restored or reissued after a refund.

10. Incorrect Address, Refused Delivery or Unclaimed Packages

If a package is returned because the customer provided an incorrect or incomplete address, refused delivery, or failed to collect the package, MoreBrick must first receive and inspect the returned parcel.

If the customer requests a refund, the original USD $9.90 shipping charge and any actual return charges imposed by the carrier may be deducted from the refund.

If the customer requests reshipment, a complete delivery address must be provided and the customer is responsible for the new shipping cost.

If the return was caused by an address or delivery error made by MoreBrick or the carrier, the related costs will not be charged to the customer.

11. Wrong Items or Shipping Damage

Wrong items and shipping damage are not handled as ordinary change-of-mind returns.

Please contact MoreBrick before returning anything. These situations will be handled according to our customer support guidance and Shipping Policy.

12. Mandatory Consumer Rights

Nothing in this policy limits any mandatory consumer rights under applicable law.